Refund policy

Return Policy

At Angels Fashion, we are committed to providing our customers with a pleasant and satisfying shopping experience. If, for any reason, you are not completely satisfied with your purchase, we accept returns under the following conditions:

  1. Return Period Returns are accepted within 14 days from the receipt of your order. If you wish to return an item, you must notify us within 14 days of receiving your package.

  2. Condition of Returned Items Returned items must be in their original condition, unworn, unwashed, and with all tags and packaging intact. For hygiene reasons, certain products such as lingerie, swimwear, and beauty products are not eligible for return once opened. Please ensure you check your items before opening them.

  3. Returning Products Return shipping costs are the responsibility of the customer. You may choose the delivery method of your choice to return the items. We recommend returning your products with tracking to ensure the return is received. The products must be sent to the following address: 60 Rue François 1er, 75008 Paris

  4. Refund or Exchange Once the returned item is inspected, we will issue a full refund within 10 business days, using the same payment method used for the purchase. If you prefer an exchange, please let us know in your return request. We will do our best to send the replacement item as quickly as possible, subject to availability in stock.

  5. Damaged or Incorrect Items If you receive a damaged or incorrect product, please contact us within 5 days of receiving your order with photos of the affected items. In this case, we offer free return shipping and will either send a replacement product or issue a full refund.

  6. Exceptions We cannot accept returns for items that do not meet the above conditions, or for sale items and gifts.

How to Return an Item:

  1. Contact Us: Send an email to contact@angels-fashion.com to notify us of your intention to return one or more items. Please include your order number, the item(s) concerned, and the reason for the return.
  2. Return the Item: Once your return request is approved, send the item back to the address provided. Make sure the item is in its original condition.
  3. Track Refund or Exchange: Once the item is returned, we will keep you updated on the status of your refund or exchange request.

Frequently Asked Questions:

  • Is the return free? No, return shipping costs are the customer's responsibility. However, if the item is defective or incorrect, we will cover the return shipping costs.

  • Can I exchange an item? Yes, as long as the item is in its original condition and within 14 days of receiving your order. Exchanges will be processed subject to product availability.

  • When will I receive my refund? Refunds are processed within 10 business days after the returned item is received and inspected.

Contact Us: If you have any further questions or concerns, feel free to contact us by email at contact@angels-fashion.com or through our contact page. Our team is here to assist you!